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These terms and conditions (the "Terms and Conditions") govern the use of www.sarahcicely.co.uk (the "Site"). This Site is owned and operated by Sarah Chilton. This Site is an ecommerce website.

 

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

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INTELLECTUAL PROPERTY

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All content published and made available on our Site is the property of Sarah Chilton and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

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USER CONTRIBUTIONS

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Users may post public comments as product reviews on our Site.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

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SALE OF GOODS

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These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

 

• Lamp shades; and

• Light fittings.
   

We are under a legal duty to supply goods that match the description of the good(s) you order on
our Site.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you
access it. This includes all products listed as being out of stock. All information, descriptions, or
images that we provide about our goods are as accurate as possible. However, we are not legally
bound by such information, descriptions, or images as we cannot guarantee the accuracy of all
goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we
cancel your order and have already processed your payment, we will give you a refund equal to the
amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

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PAYMENTS

We accept the following payment methods on our Site:
 

• Credit Card;

• PayPal; and

• Debit.
   

When you provide us with your payment information, you authorise our use of and access to the
payment instrument you have chosen to use. By providing us with your payment information, you
authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the
right to cancel or reverse your transaction.

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SHIPPING & DELIVERY

When you purchase goods from our Site, the goods will be delivered through one of the following
methods:

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• Standard delivery by post; or

• Hand delivered depending on location and agreement with the client.
   

Delivery will take place as soon as reasonably possible, depending on the delivery method selected.
Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not
include weekends and bank holidays.

You may be required to pay delivery charges in addition to the price for the goods you purchase - this will be agreed on an individual basis with the customer.

You are required to provide us with a complete and accurate delivery address, including the name of
the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person
as a result of you providing us with inaccurate or incomplete information.

 

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RIGHT TO CANCEL AND RECEIVE REIMBURSEMENT

If you are a customer living in the United Kingdom or the European Union you have the right to
cancel your contract to purchase goods from us within 14 days without giving notice. The
cancellation period:
 

• Will end 14 days from when you receive, or someone you nominate receives, the goods when 

  you purchased good(s) in one order that are all delivered together;
   

• Will end 14 days from when you receive, or someone you nominate receives, the last good
  when you purchased goods in one order that are delivered separately; or
   

• Will end 14 days from when you receive, or someone you nominate receives, the first good
  when you purchased goods that will be regularly delivered during a defined period of time.
   

To exercise your right to cancel you must inform us of your decision to cancel within the
cancellation period. To cancel, please email Sarah Chilton on info@sarahcicely.co.uk. 

The right to cancel does not apply to:

 

• Custom or personalised goods.

 

EFFECTS OF CANCELLATION

If you cancel your contract with us and goods have already been sent to you, then you must return
the goods to us as soon as possible after informing us of your decision to cancel. You will be
responsible for the cost of returning the goods. We will not be responsible for any damage or loss to
the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you
under the contract, including the costs of delivery, except for any supplementary delivery charges
resulting from your choice of a delivery type other than the least expensive type of standard delivery
that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any
reduction in the value of the goods that was caused by handling other than what is necessary to
establish the nature, characteristics, and functioning of the goods.

We will provide the reimbursement without undue delay and no later than the earlier of 14 days
after we receive back from you any goods supplied or 14 days after you provide proof that you have
returned the goods. If no goods were supplied, then we will provide the reimbursement no later than
14 days after the day we were informed of your decision to cancel. 

We will make the reimbursement using the same form of payment as you used for the initial
purchase unless you have expressly agreed otherwise. You will not incur any fees because of the
reimbursement. 

This right to cancel and to reimbursement is not affected by any return or refund policy we may
have.
 

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REFUNDS

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Refund requests must be made within 14 days after receipt of your goods.

 

Please appreciate that for "custom-made items"  we only have to offer full refunds if the product is faulty under UK law  (https://www.gov.uk/accepting-returns-and-giving-refunds). Though, if you are unhappy about any item we have made for you, please do not hesitate to contact us through the contact methods listed in the Contact section so that we can, where possible, resolve the issue for you.

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RETURNS
 

Returns can be made by mail. To return a good by mail, follow the following procedure:

Safely pack your goods using the packaging supplied, ensuring their safe return, and attach a returns label that we will email to you. Then take it to your nearest post office and pay the necessary postage.
 

 

CONSUMER PROTECTION LAW
 

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer
protection legislation in your jurisdiction applies and cannot be excluded, these Terms and
Conditions will not limit your legal rights and remedies under that legislation. These Terms and
Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict
between these Terms and Conditions and that legislation, the mandatory provisions of the
legislation will apply.

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LIMITATION OF LIABILITY

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Sarah Chilton and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

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INDEMNITY

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Except where prohibited by law, by using this Site you indemnify and hold harmless Sarah Chilton and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

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APPLICABLE LAW

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These Terms and Conditions are governed by the laws of the Country of England.

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SEVERABILITY

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If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

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CHANGES

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These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

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CONTACT DETAILS

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Please contact us if you have any questions or concerns. Our contact details are 07881 787107 and info@sarahcicely.co.uk. You can also contact us through the Contact form available on our Site.

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Effective date: 1st day of May 2023